How Do We Measure Your Happiness?

Net Promoter Score (NPS) helps us measure the quality of our service via direct feedback from you.

Thread uses its NPS to identify areas of strength and weakness in our client services. We also love rewarding team members for delivering WOW! quality service to you. In addition, we evaluate our NPS scores against competitors and other businesses to assess our service levels and ultimately our clients’ happiness and loyalty reflected in these scores.

How the Net Promoter Score (NPS) is Calculated

NPS Score Analysis

Paychex: -10 | TriNet: -7 | ADP: 8 | Paylocity: 20

Amazon: 69 | Apple: 77 | Thread: 83



Why Does It Matter?

Our NPS only matters because YOU matter to us.  Your direct feedback provides real-time insights which in turn helps us improve our service model and shows us how we can make our interactions with you, our client, even better.

Thread is reliable, has wonderful customer service that goes above and beyond and always answers when you call!

Thread Client - Q3 Responses

Thread is the go-to for Payroll. Payroll companies may all do the same thing, but Thread does it with personable, timely and knowledgeable customer service. 100% peace of mind for Payroll.

Thread Client - Q3 Responses

I often recommend Thread to small business owners because of the success I've had with you and the consistently great support that I receive. I remain completely satisfied with my decision to work with the team at Thread.

Thread Client - Q3 Responses

Client Testimonials From Our Raving Fans

Outstanding Digital Solutions. Dedicated Support. Critical Resources.

Our client testimonials are so universally enthusiastic that you can see for yourself why we called them “OUR RAVING FANS!” We feel the same about them, that’s why we offer both a national platform, backed by local, personalized service. With Thread, you don’t have to choose between robust technology and being treated like a human – WE GIVE YOU BOTH.

Thread has been a game-changer for me. I get help from Andrew when I need it. I would highly recommend the service.

Annie LindkeDental Compositions

The team is responsive follows up every step of the way and quite frankly makes me look good.. Every week, every project. Oh yes and when one has to call they answer quickly and work to ensure a solution.

Terry SharpLavida Massage

The level of customer service received "after the sale" is second to none. I highly recommend them to anybody!

Kim DuncanPlaza Security

Local company, always available for help and support... user-friendly platform and a great value


Partnering with Thread has enabled us to save money, design more effective payroll and timekeeping processes, and use data to drive our business.

Jennifer MancusoTransportation & Logistics Firm

Quick responses from customer service. Enjoyed working with your folks over the years.

Heather H.Root Stock & Vine
Client Testimonials From Our Raving Fans

Thank You for the Love!

Thread is a trustworthy company with competent and caring employees who respond to questions and problems immediately. Their work is accurate and allows the customer to rest at ease with their payroll service.

Kay C.Seagraves

Prompt, courteous response to our payroll questions.

Judy T.Southland

Payroll and programs change over the years. The folks at Thread make all of these changes so much easier on our company. Payroll is complicated, Thread makes it easy.

Corrine B.Headway Marketing

You folks are easy to work with, the platform is great, service impeccable. Been a customer since 2006. Painless, effortless. Outsourcing your payroll to Thread is a money and time saver.

Dirk D.IMI

Thread Payroll is always prompt with their communications, and has always resolved our payroll issues easily and on time!

Babette S.Heartwork Counseling

I have been using Choice Payroll for over 5 years. Choice was one of the best business "choices' I have ever made! Great customer service!

Debra L.Marietta Podiatry

My support team is the best - they go out of their way to help me and are always polite and professional even when I have made a mess of things.

Kim D.Plaza Security