Thread uses its NPS to identify areas of strength and weakness in our client services. We also love rewarding team members for delivering WOW! quality service to you. In addition, we evaluate our NPS scores against competitors and other businesses to assess our service levels and ultimately our clients’ happiness and loyalty reflected in these scores.
How Do We Measure Your Happiness?
Net Promoter Score (NPS) helps us measure the quality of our service via direct feedback from you.
How the Net Promoter Score (NPS) is Calculated
COMPARATIVE NPS SCORES (as of Q3 2024)
Paychex: -14 | ADP: -10 | Insperity: -9 | Paylocity: -6
TriNet: 3 | Workday: 31 | Thread: 82
Competitor data obtained at Comparably.com
82
Why Does It Matter?
Our NPS only matters because YOU matter to us. Your direct feedback provides real-time insights which in turn helps us improve our service model and shows us how we can make our interactions with you, our client, even better.
Client Testimonials From Our Raving Fans
Outstanding Digital Solutions. Dedicated Support. Critical Resources.
Our client testimonials are so universally enthusiastic that you can see for yourself why we called them “OUR RAVING FANS!” We feel the same about them, that’s why we offer both a national platform, backed by local, personalized service. With Thread, you don’t have to choose between robust technology and being treated like a human – WE GIVE YOU BOTH.
”I love the user friendly website and if I have a question all it takes is one call. The customer service department is excellent to work with. The answer question and walk you through whatever you need quickly. I have never spoken with anyone that has not been pleasant or was not able to solve my issue.
Leticia F.Director